Case Study:

Insurance Client – Automation

A $1.5B+ insurance services company recognized their lack of defined strategic direction in test automation efforts, prompted by a lack of trust in automation results and failed attempts at adopting an overly complex framework. The company wanted to focus time and resources on ensuring test automation efforts realized true value during development and execution efforts.

QAsis Labs was commissioned to define and drive strategic QA direction for test automation. First steps included providing a thorough analysis of automation tooling, frameworks, test data management, execution environment and reporting. Based on those results, an automation roadmap was authored to drive implementation of improvements to regain business trust and provide higher business value. Improvements were immediately recognized following a tooling update, execution environment virtualization and custom website for reporting. These components combined to deliver needed strategic direction, efficiency and value visibility for the automation efforts on the project.

Challenges

  • Lack of strategic direction in overall automation efforts for the greater IT team
  • Instability in execution environments had led to lack of trust and buy in for ongoing automation development and execution
  • Lack of regression testing coverage had significantly reduced customer satisfaction due to higher rates of escaped defects into production

Solution Profile

  • Created an automation roadmap via collaboration with key stakeholders representing all areas of the SDLC
  • Established test environment virtualization to centralize, isolate and standardize operating system and application setup
  • Automation regression suites were identified and authored, based on business value, in close collaboration with business focused teams members

Results

  • Greater automation value and efficiency was realized after authored roadmap provided strategic direction on key opportunities for improvement
  • Reduced environment errors by 80% through greater test accuracy which revitalized trust in automation results delivery
  • 4000+ hr savings realized over the 18 month project after implementing business value driven automated test suites